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General FAQs

Do you have free shipping available?

Do you ship internationally?

What if I want a refund?

How long will it take for my product to arrive?

Why is my order being shipped in different packages?

What happens if my order gets stuck or lost in the mail?

Will I be charged for customs and taxes?

I submitted the wrong address!


I made a mistake on my order. Can I make a change to my order?

What payment methods do you accept?

I have never received a confirmation email. What should I do?

What about returns or exchanges?

Do I really get free shipping for all orders?


How long will it take to receive my product?

Do you offer tracking?

How can I track my order?

Do you ship worldwide?

Returns & Refunds

What is your return and refund policy?

My order arrived broken or damaged!

My order arrived but I'm missing items!

My order never arrived!

Safety & Security

Is it safe to use my credit card on this website?

What is your privacy policy?

What are your terms of service?

I don't see my question

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