Help Center

Yes, we offer free shipping on all of our products to 192 countries and regions around the world.

Yes, we ship to anywhere around the world. The shipping charges may differ.

We offer free returns and a 15-day money back policy for products above $50.00 USD.

For other products, please email us at hi@urelas.com and we'll share details about return procedure. 

Our standard procedure is for the customer to return the product to the address of our nearest fulfilment center, share tracking number with us, and we process refunds in 7-14 business days after receiving the product and verifying its condition. The customer has to incur postage charges.

Most of Urelas' customers receive their order within 7-21 days of ordering. Please refer to our 'Shipping Policy' for more information about the same.

If you have a multi-item order, each item may be shipped from the a different international warehouse, depending on which one has them available the fastest. Alternatively, if an item is popular and on a bit of a backorder, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible! 

All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.

The prices displayed on our site are tax-free in USD, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.