Orders placed post Jan 20 have been delayed to Jan 31, 2020, due to Lunar New Year Holidays.

Track Order

Track Order:

Click the above button to track your order.


Shipping Policy

Estimated shipping delivery times:

USA: 3-5 business days; reaches you in 14-21 days

Canada: 5-10 business days; reaches you in 14-21 days

World: 10-20 business days; reaches you in 18-30 days

Your order will be sent out on average within 3 days of ordering.

International shipping:

International shipments may incur customs fees. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size.

We do not take responsibility for customs fees.

Order never arrived:

If your order didn't end up arriving, be sure to let us know! First check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, though we'd be happy to send you another order to the correct address, it will have to be at your cost. If the shipping address was correct, get in touch with us at hi@urelas.com noting your order number. We'll see what can be done.

 Read full policy here.