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Urelas Order Tracking System
Integrated Order Tracking System


Shipping Policy

Since shipped from different warehouses, our customized products and non-customized products take different delivery spans to reach you, as listed below.

Customized Orders

Includes products like Custom House Portrait, Pet Portrait etc.

We usually dispatch our custom prints in 1-3 days, which is the fastest dispatching span across the internet for a cusomized product.

The shipping times, depending on the carrier, are as follows:

US & Canada: 3-8 days

Europe & UK: 3-9 days

International: 7-14 days

Non-Customized Orders
Includes products like Lunibox, Zozoid Lamps, Feathersy, Happy Anus Mug etc.


USA: 3-5 business days; reaches you in 14-21 days

Canada: 5-10 business days; reaches you in 14-21 days

World: 10-20 business days; reaches you in 18-30 days

Your order will be sent out on average within 3 days of ordering.

International shipping:

International shipments may incur customs fees. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size.

We do not take responsibility for customs fees.

Order never arrived:

If your order didn't end up arriving, be sure to let us know! First check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, though we'd be happy to send you another order to the correct address, it will have to be at your cost. If the shipping address was correct, get in touch with us at noting your order number. We'll see what can be done.

 Read full policy here.